Depending on the item(s) weight and dimensions, your items will be delivered by UPS, Old Dominion Freight or FedEx Freight. We do offer expedited shipping for an additional cost on an as needed basis.

Handling Time

Products will be shipped within 48 hours upon receipt of payment assuming the item is currently in stock. Items that do not require freight shipment will be shipped UPS Ground service. Expedited shipping available; additional charges may apply.

Please let us know if you are purchasing the equipment for a specific procedure and we will make every effort to accommodate your needs. We take every surgical procedure seriously and strive to work with you to provide the best possible outcome for your patient.

Shipping Service

VetOvation understands this equipment is expensive. We take every effort to minimize passing the cost of shipping onto our customers. Shipping via UPS in the United States is our least expensive and most reliable option and is our primary method.  Shipping via Old Dominion or FedEx Freight will be utilized for items that are larger in weight or dimension; additional charges may apply. Additional charges will apply to international shipments.

Customs Duties and Fees

Customers are required to pay custom duties and fees, as well as any local taxes. VetOvation is not responsible for items lost or confiscated by customs.

Shipping on Buyer’s Account

Packaging and handling fee of at least $10 per box, $100 per pallet applies to shipments made on buyer’s account.

Freight

Some heavy or oddly shaped items must be shipped alone via a freight trucking company. Usually, oversized items arrive within 7-14 full business days after leaving the warehouse. Most oversized items leave the warehouse within seven full business days. Expedited delivery not available.

The freight trucking company will deliver to your designated shipping address, unload the item from the truck, and for an additional fee they can carry it over the threshold into your location. This delivery method does not include flights of stairs, assembly or debris removal.